If you are not completely satisfied with your purchase from Party Britain, you may return the item or items to us in their
original unused condition and with their original packaging within 14 days of receipt for a refund.
To return an item you must contact us to obtain a Return Authorization number, mentioning your order number in the email and reason for return.
Please note that the item is your responsibility until it reaches us so for your own protection, we strongly recommend that you return the item using either Royal Mail first or second class recorded delivery. The cost of returning the item to us is your responsibility.
If you chose the Next Day Delivery option then please be aware that you will only be refunded for the Standard Delivery charge of £4.75.
We are sorry but due to false promises in the past, we are unable to exchange an item until the original is returned to us. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
Due to personal hygiene there are no returns or exchanges on teeth, facial hair, wigs, tights and make-up.